…but when someone quits, AND expects you to HELP them quit? Well, that’s rude, don’t you think?
So you have a good team going in your business, right? Good amount of customers. Good amount of people helping you resell your products or services. But there will ALWAYS be the people who make excuses, or don’t follow the training to the letter, personal reasons like family issues, or simply flake out and quit.
If YOU didn’t provide good support for them, however, and if you didn’t help them understand where the training videos are and steer them in the right direction – the responsibility for their failure is on YOU.
So people quitting from working your business with you is a bummer. I would agree with you.
But getting back to the title and main point of this article: people quit, and “that’s fine”…
…but when they ask you to HELP THEM QUIT (by contacting customer support and requesting the cancellation for them)?
Yes, that’s rude, as I mentioned above, but if you help them quit, you’re also helping them shoot themselves in their foot!
Now, as far as I’m concerned, I think it’s fine to give them the customer support phone number or email address, and/or tell them how to submit a support ticket – that’s just being responsible and helpful.
But don’t hold their hand on the gun, point it at their foot AND pull the trigger!
I’ve shared my thoughts, but what are YOUR thoughts? Leave a comment below (I’m fine with it if you put your link in your signature line under your comment as long as it is relative), and if you don’t share this with a friend or two, or on Google Plus or something you’re just “shooting YOURSELF in the foot”.God bless you. ~ Adrian and JocelynFrank CEO/Owners of Adrian Frank Consulting www.BeEmpoweredHere.com CLICK the link below to learn about a brand new viral tool that uses the two hottest and most efficient and effective mediums on the planet: Video and Social Media. DISCOVER how this tool will take your business and/or website to the FAR REACHES of the Internet. WATCH this FREE Video.